Returns & Exchanges
At Genuine Fred, we want you to be 100% satisfied with your purchase. If you're not happy with your order, you can return unused items in their original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
After your request is approved, we will provide a prepaid shipping label via email for you to print and attach to your return package.
Pack and Ship
Securely pack your items in their original product packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing